Behaviors Quote by John Neffinger
““four behaviors that trigger concerns about trustworthiness: leaning away; crossing arms; touching, rubbing, or grasping hands together; and touching the face, stomach, or other parts of the body. To varying degrees, these demonstrate anxiety, self-protection, and avoidance, all of which are at odds with the openness associated with warmth.””
About This Quote
Source Book: “What Makes You a Leader?” by John Neffinger and Matthew Kohut, 2012
These non‑verbal cues signal anxiety and self‑protection, which undermine perceived warmth and trust.
In simple terms: Body language can betray lack of trust.
Key Takeaway
Watch and adjust your gestures to appear open.
Themes
trust
communication
body language
leadership
Mood
anxious
reflective
professional
Type
advice
observational
psychological
When to use this quote
- job interviews
- team meetings
- client presentations
- networking events
- public speaking
Key Concepts
psychology
non‑verbal cues
trustworthiness
Questions to Reflect On
- How can you convey openness without forcing gestures?
- What alternative signals can build trust?
A Different Perspective
If you are genuinely anxious, changing gestures may feel inauthentic.
