Also Quote by John Mackey
“Your typical business just measures the metrics that have to do with the profitability of the business one way or another. But you can have metrics that measure employee happiness and the morale. You can also do direct customer surveys; you can track it over time. You can do supplier satisfaction scores as well.”
About This Quote
Source Interview: Business Insights, 2020
It emphasizes expanding business metrics beyond profit to include employee and customer satisfaction.
In simple terms: Measure happiness, not just profit.
Key Takeaway
Track morale and satisfaction alongside financials.
Themes
business
metrics
well‑being
Mood
analytical
optimistic
Type
strategic
inspirational
When to use this quote
- HR reviews
- customer surveys
- supplier assessments
- performance dashboards
Key Concepts
organizational health
customer experience
Questions to Reflect On
- Which metric best reflects true success?
- How to prioritize conflicting metrics?
A Different Perspective
Balancing profit and happiness can be complex.
