Advertisement Quote by James Cash Penney
“Courteous treatment will make a customer a walking advertisement.”
About This Quote
Source Book: Retail Philosophy, 1930
Treating customers well turns them into enthusiastic promoters of the business.
In simple terms: Good service creates brand ambassadors.
Prioritize courteous service.
Themes
Mood
Type
When to use this quote
- storefront
- online retail
- hospitality industry
Key Concepts
Questions to Reflect On
- How can we ensure service matches product?
- What are other ways to create ambassadors?
May ignore product quality importance.