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“One reason I was so convinced that Redfin would work was that I never met anyone who bought or sold a home who thought the process was ideal.” quote by Glenn Kelman
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“One reason I was so convinced that Redfin would work was that I never met anyone who bought or sold a home who thought the process was ideal.”

Glenn Kelman

About This Quote

Source Interview: Business Insider, 2019

He trusted Redfin’s model despite lacking ideal‑process customers, noting real‑world imperfections.

In simple terms: He saw Redfin work despite imperfect experiences.

Key Takeaway

Validate ideas with real data.

Themes

entrepreneurship real estate innovation

Mood

analytical realistic

Type

business reflective

When to use this quote

  • startup pitch
  • investment decision
  • product launch

Key Concepts

market validation customer experience

Questions to Reflect On

  • What flaws did you discover?
  • How can you improve the process?
A Different Perspective

Ideal processes are rare; expectations may be unrealistic.

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