Ability Quote by Gary Shapiro
“I think increasingly consumers are judging the quality of their travel and hotel experiences by their ability to have access to basic technologies, including Wi-Fi.”
About This Quote
Source Speech: Tech Industry Conference, 2021
Travelers now judge hotels by tech amenities like Wi‑Fi, reflecting rising consumer expectations.
In simple terms: Tech access shapes travel experience quality.
Prioritize reliable connectivity for guests.
Themes
Mood
Type
When to use this quote
- hotel management
- travel agencies
- tourist reviews
Key Concepts
Questions to Reflect On
- How can hotels balance tech and personal service?
- What future tech will become essential for travelers?
Overemphasis on tech may neglect other service aspects.