Attention Quote by Frances Hesselbein
“When people are speaking, they require our undivided attention. We focus on them; we listen very carefully. We listen to the spoken words and the unspoken messages. This means looking directly at the person, eyes connected; we forget we have a watch, just focusing for that moment on that person.”
About This Quote
Source Speech: Leadership Training Seminar, 1990s
Effective listening demands full, undivided attention to both spoken and unspoken cues, fostering genuine connection.
In simple terms: Listen fully to understand.
Give complete attention when someone speaks.
Themes
Mood
Type
When to use this quote
- team meetings
- coaching sessions
- conflict resolution
- customer service
Key Concepts
Questions to Reflect On
- How does eye contact affect trust?
- What barriers prevent deep listening?
Maintaining focus can be hard in noisy or multitasking environments.