Disappointing Quote by Emmett Shear
“That's actually one of the most disappointing things about doing user interviews and user feedback, which is why I think... people don't do it. You're going to get negative news about your favorite pet feature most of the time.”
About This Quote
Source Interview: Internal discussion, 2020
User interviews often reveal flaws in beloved features, discouraging teams from seeking feedback.
In simple terms: Feedback can be harsh on popular ideas.
Key Takeaway
Embrace criticism to improve products.
Themes
feedback
product development
psychology
Mood
cautious
reflective
Type
advisory
inspirational
When to use this quote
- product design
- team meetings
- feature evaluation
- customer support
Key Concepts
cognitive bias
user experience
Questions to Reflect On
- How can teams stay open to criticism?
- What processes ensure feedback is acted upon?
A Different Perspective
Negative feedback may demotivate teams if not framed constructively.
