"Empathy is the ultimate form of customer insight." — Don Peppers

More Customer Quotes

This quote is filed under Customer Quotes, one of 548 quotes in that category. Here are a few more:

• The best customer service is if the customer doesn't need to call you, doesn't need to talk to you. It… — Jeff Bezos
• If you're competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be… — Jeff Bezos
• We see our customers as invited guests to a party, and we are the hosts. It's our job every day… — Jeff Bezos
• To give money to a woman - and here I must speak as a man - is to deny her… — James Buchan
• Only institutions that go about the old-fashioned business of taking in deposits from customer A and lending them out to… — Graydon Carter
• There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee… — Jack Welch
• In an organization of any significant size, the executives cannot create the future single-handedly. They must develop the enterprise in… — Karl Albrecht
• Our business is about technology, yes. But it's also about operations and customer relationships. — Michael Dell
• The interesting thing is when we design and architect a server, we don't design it for Windows or Linux, we… — Michael Dell
• I think Amazon is the preeminent pioneer in building a new way of doing commerce: personalized, database-driven commerce, where the… — Andy Grove
• Businesses once grew by one of two ways; grass roots up, or by acquisition... Today businesses grow through alliances -… — Peter Drucker
• Customer service is the new marketing. — Derek Sivers

See all 548 Customer Quotes »