““The final step toward cultural intelligence, CQ action, is where the rubber meets the road. Do we know what someone is talking about? Are we able to communicate effectively? Can we lead people respectfully and adjust our behavior as needed while still remaining true to who we are? CQ action is the extent to which we appropriately change our verbal and nonverbal actions when we interact cross-culturally. The goal is to be yourself while figuring out which behaviors need to change in order to accomplish your objectives.””
