Accepting Quote by Bob Gill
“I've never had a problem with a dumb client. There is no such thing as a bad client. Part of our job is to do good work and get the client to accept it.”
About This Quote
Source Talk: Design conference keynote, 2018, "The Client Relationship"
Challenges the notion of a bad client, emphasizing responsibility to guide and convince them through quality work.
In simple terms: Clients aren't bad; we must deliver good work and persuade them.
Key Takeaway
Focus on delivering value and communication.
Themes
client relations
design ethics
communication
professionalism
Mood
thoughtful
professional
Type
advice
philosophical
When to use this quote
- design projects
- consulting
- agency work
Key Concepts
service mindset
persuasion
quality control
Questions to Reflect On
- How can you turn a difficult client into a partner?
- What strategies ensure client acceptance of good work?
A Different Perspective
Clients may still be unreasonable despite effort.
