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Think Employees Quote by Ben Horowitz

“People at McDonald’s get trained for their positions, but people with far more complicated jobs don’t. It makes no sense. Would you want to stand on the line of the untrained person at McDonald’s? Would you want to use the software written by the engineer who was never told how the rest of the…” quote by Ben Horowitz
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““People at McDonald’s get trained for their positions, but people with far more complicated jobs don’t. It makes no sense. Would you want to stand on the line of the untrained person at McDonald’s? Would you want to use the software written by the engineer who was never told how the rest of the code worked? A lot of companies think their employees are so smart that they require no training. That’s silly. When I first became a manager,””

Ben Horowitz

About This Quote

Source Book: The Hard Thing About Hard Things, 2014

Effective training is essential for complex roles; neglect leads to costly mistakes.

In simple terms: Train employees thoroughly, especially for complex tasks.

Key Takeaway

Prioritize comprehensive training.

Themes

training leadership organizational efficiency

Mood

practical insightful

Type

business leadership

When to use this quote

  • tech startups
  • software development
  • project management

Key Concepts

human resources skill development risk mitigation

Questions to Reflect On

  • How can you balance training depth with speed?
  • What methods ensure training sticks?
A Different Perspective

Training can be time‑consuming and expensive.

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