Think Employees Quote by Ben Horowitz
““People at McDonald’s get trained for their positions, but people with far more complicated jobs don’t. It makes no sense. Would you want to stand on the line of the untrained person at McDonald’s? Would you want to use the software written by the engineer who was never told how the rest of the code worked? A lot of companies think their employees are so smart that they require no training. That’s silly. When I first became a manager,””
About This Quote
Source Book: The Hard Thing About Hard Things, 2014
Effective training is essential for complex roles; neglect leads to costly mistakes.
In simple terms: Train employees thoroughly, especially for complex tasks.
Prioritize comprehensive training.
Themes
Mood
Type
When to use this quote
- tech startups
- software development
- project management
Key Concepts
Questions to Reflect On
- How can you balance training depth with speed?
- What methods ensure training sticks?
Training can be time‑consuming and expensive.