Tony Hsieh Quotes

61 quotes in 785 categories

• Stop chasing the money and start chasing the passion. Chasing
• Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that… Agent
• There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself. Big
• Whatever you are thinking, think bigger. Bigger
• Your culture is your brand. Brand
• I'd rather spend money on things that improve the customer experience than on marketing. Customer
• We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will… Best
• Have fun. The game is a lot more enjoyable when you're trying to do more than just make money. Enjoyable
• Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to… Able
• Whatever you're thinking, think bigger. Bigger
• Launching a business is kind of like a motorboat: You can go very quickly and turn fast. Business
• For individuals, character is destiny. For organizations, culture is destiny. Character
• The brand is just a lagging indicator of a company's culture. Brand
• Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture? Ask
• I made a list of the happiest periods of my life & I realized that none of them involve money. Happiest
• ...the best leaders are servant leaders - they serve those they lead. Best
• Customer service shouldn't just be A department, it should be the entire company. Company
• We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but… Asked
• Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees. Businesses
• Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company. Arrives

Browse Tony Hsieh Quotes by Category