Jeffrey Gitomer Quotes
89 quotes
in 867 categories
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Customer satisfaction is worthless. Customer loyalty is priceless.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Memorable customer service can only take place in a human-to-human situation.
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Customers will want to talk to you if they believe you can solve their problems.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Failure is not about insecurity. It's about lack of execution.
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Use your CRM to retain customers.
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There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.
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It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And…
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Your job is to meet the right people and read the right books.
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Positive mental attitude is determined by you. Not others.
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Take action every day - some small dose at a time.
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Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.
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If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!
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People will try to rain on your parade because they have no parade of their own.
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The secret to climbing up is to put your heart into your work.
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It's your thoughts behind the words you speak that create your attitude.
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To be a great leader of people - inspire them to follow you, not your rules.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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