Jeffrey Gitomer Quotes

89 quotes in 867 categories

• Customer satisfaction is worthless. Customer loyalty is priceless.
• Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
• Memorable customer service can only take place in a human-to-human situation.
• Customers will want to talk to you if they believe you can solve their problems.
• The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
• Failure is not about insecurity. It's about lack of execution.
• Use your CRM to retain customers.
• There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.
• It ain't the rain, the snow, the boss, the competition, the spouse, the money, the car, the job, or the kids - it's you! And…
• In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
• Your job is to meet the right people and read the right books.
• Positive mental attitude is determined by you. Not others.
• Take action every day - some small dose at a time.
• Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.
• If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!
• People will try to rain on your parade because they have no parade of their own.
• The secret to climbing up is to put your heart into your work.
• It's your thoughts behind the words you speak that create your attitude.
• To be a great leader of people - inspire them to follow you, not your rules.
• Courage is a self-inflicted quality that gains momentum every time you try it.

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