“In your conversations, what percentage of the conversation is spent talking about you versus what is going on with the other person?… — Bob Wall Communication Copy Share Image
“To develop empathy, we must care about the experiences, feelings, needs, and wants of the people around us. We must care enough… — Bob Wall Empathy Copy Share Image
“people who served his customers. In conversations, he had the capacity to make each person feel important and as the total focus… — Bob Wall Communication Copy Share Image
“He would always share the latest ideas he'd been thinking about and pass books along for people to read. Every conversation with… — Bob Wall Books Copy Share Image
“Empathy is an essential working and leadership capacity. If you are going to build strong relationships with your direct reports, peers, bosses,… — Bob Wall Empathy Copy Share Image
“Doing what's right isn't always popular and doing what's popular isn't always right".” — Bob Wall Doing right Copy Share Image
