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Air traffic control Quote by Amy C. Edmondson

“Sullenberger later wrote about [air traffic controller] Harten, "his words let me know that he understood that these hard choices were mine to make, and it wasn't going to help if he tried to dictate a plan to me.” quote by Amy C. Edmondson
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““Sullenberger later wrote about [air traffic controller] Harten, "his words let me know that he understood that these hard choices were mine to make, and it wasn't going to help if he tried to dictate a plan to me.””

Amy C. Edmondson

About This Quote

Source Book: The Fearless Organization by Amy C. Edmondson, 2018

A leader should trust the expertise of their team, but not impose rigid plans that undermine autonomy.

In simple terms: Leaders must balance guidance with freedom.

Key Takeaway

Empower teams to decide.

Themes

leadership trust autonomy

Mood

reflective professional

Type

advice leadership

When to use this quote

  • project management
  • airline operations
  • team meetings

Key Concepts

psychological safety decision making

Questions to Reflect On

  • How do you know when to intervene?
  • When does guidance become control?
A Different Perspective

Over‑guidance can stifle creativity and ownership.

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