“The results are clear. Charting the American Consumer Satisfaction Index against worldwide investments in CRM software and services – which went from zero 15 years ago to nearly $15 billion in 2011 – the corresponding bump in satisfaction has been exactly zero.” — Michael Hinshaw Copy Share Image
“After all, your company doesn’t define customer experience. Customers do. Customer experience is based on how your customers perceive your organization and how well… — Michael Hinshaw Copy Share Image
“The results are clear. Charting the American Consumer Satisfaction Index against worldwide investments in CRM software and services – which went from zero 15… — Michael Hinshaw Copy Share Image
