The right tools for solving disputes within our community are precision instruments such as reason, communication, empathy, curiosity, and understanding. They are… — Paul K. Chappell Copy Share Image
Power in organizations is the capacity generated by relationships. It is an energy that comes into existence through relationships. — Margaret J. Wheatley Copy Share Image
Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers.… — Dale Carnegie Copy Share Image
There are three ways of dealing with difference: domination, compromise, and integration. By domination only one side gets what it wants; by… — Mary Parker Follett Copy Share Image
Instead of suppressing conflicts, specific channels could be created to make this conflict explicit, and specific methods could be set up by… — Albert Low Copy Share Image
