“It’s the most talented, not the least talented, who are continually trying to improve their dialogue skills. As is often the case, the rich get richer.” — Kerry Patterson Copy Share Image
“People who are gifted at dialogue keep a constant vigil on safety. They pay attention to the content—that’s a given—and they watch for signs… — Kerry Patterson Copy Share Image
“Methods include cutting others off, overstating your facts, speaking in absolutes, changing subjects, or using directive questions to control the conversation.” — Kerry Patterson Copy Share Image
“Maybe we honor the abusive style of so many coaches and other public figures because their public actions lend credibility to our own private… — Kerry Patterson Copy Share Image
“For example, obesity costs the average person an extra $1,429 per year in increased health care costs. But since we’re not required to set… — Kerry Patterson Copy Share Image
“If the story is unflattering and the feeling is anger, adrenaline kicks in. Under the influence of adrenaline, blood leaves our brains to help… — Kerry Patterson Copy Share Image
“Second, clarify what you really don't want. This is the key to framing the and question. Think of what you are afraid will happen… — Kerry Patterson Copy Share Image
“We’re asking you to recode silence and violence as signs that people are feeling unsafe. We’re asking you to fight your natural tendency to… — Kerry Patterson Copy Share Image
“Let’s say that your significant other has been paying less and less attention to you. You realize he or she has a busy job,… — Kerry Patterson Copy Share Image
“The average human being is actually quite bad at predicting what he or she should do in order to be happier, and this inability… — Kerry Patterson Copy Share Image
