“Be the "Liker" “If you want to be liked, BE THE LIKER!” This was some of the best advice my enlightened mother… — Susan C. Young Copy Share Image
“Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.” — Susan C. Young Copy Share Image
“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make… — Susan C. Young Copy Share Image
“Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and… — Susan C. Young Copy Share Image
“Gestures and the Signals They Send • Rubbing your face, palms, and neck may signify anxiety and stress. • Arms crossed with… — Susan C. Young Copy Share Image
“Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in… — Susan C. Young Copy Share Image
“The actor, writer, and director Woody Allen once said, “80% of success is just showing up!” You Can Show Up By .… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, build upon your strengths and talents. What are you good at? What makes you feel confident and… — Susan C. Young Copy Share Image
“By being fully present and engaged you will maximize your moments to make every encounter count.” — Susan C. Young Copy Share Image
“When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization,… — Susan C. Young Copy Share Image
“The Art of Action explores specific action steps you can take for personal and professional transformation. Start by taking the initiative to… — Susan C. Young Copy Share Image
“Why is this disengagement epidemic becoming the new norm? A few reasons I have witnessed in speaking with companies across the country… — Susan C. Young Copy Share Image
“It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your… — Susan C. Young Copy Share Image
“While you will certainly attract more bees with honey, there are times when being nice can backfire. Take it from a naturally… — Susan C. Young Copy Share Image
“It is no mystery why nice people are well-liked and get along harmoniously with others. Being nice makes people feel emotionally safe,… — Susan C. Young Copy Share Image
“How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch… — Susan C. Young Copy Share Image
“Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing… — Susan C. Young Copy Share Image
“Active listening is not only a matter of making yourself available to hear someone talk, but it is showing the sender, physically,… — Susan C. Young Copy Share Image
“Our cultural lens is so much a part of us that we are not even aware of how obvious it is to… — Susan C. Young Copy Share Image
“When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value… — Susan C. Young Copy Share Image
“ASK YOURSELF: Do you remember a gracious hostess, an engaging guest, or someone who worked the room like a honey bee in… — Susan C. Young Copy Share Image
“Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her… — Susan C. Young Copy Share Image
“What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others?” — Susan C. Young Copy Share Image
“To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking… — Susan C. Young Copy Share Image
“In the hit movie, “Pay It Forward,” a middle school child dreams of how he can change the world by being the… — Susan C. Young Copy Share Image
