“Be Brave. Bravery takes fortitude—put yourself on the line, even if you risk failing, falling, being embarrassed, or looking stupid—if being brave… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . take the time to mine the gold. Actively seek the goodness… — Susan C. Young Copy Share Image
“When having lunch or dinner at a long rectangular table, I prefer to take a middle chair so that I can turn… — Susan C. Young Copy Share Image
“Add a fresh twist of creativity to make a stellar impression which people won’t soon forget. Granted, your venue will determine how… — Susan C. Young Copy Share Image
“Now let’s look at the flip side. When a diligent and caring person receives your complaint, they have the power to turn… — Susan C. Young Copy Share Image
“Imagine how many new friends you would make, how much new business you could create, and how much fun you could have… — Susan C. Young Copy Share Image
“Speaking on Stage Speakers and presenters have only a few short seconds before their audience members begin forming opinions. True professionals know… — Susan C. Young Copy Share Image
“Active listening requires being fully present and engaged in the moment.” — Susan C. Young Copy Share Image
“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If… — Susan C. Young Copy Share Image
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and… — Susan C. Young Copy Share Image
“Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should… — Susan C. Young Copy Share Image
“Well Hello Halo! It is human nature for us to make generalized judgments about a person using only a couple of traits.… — Susan C. Young Copy Share Image
“To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate… — Susan C. Young Copy Share Image
“I attended a symposium to hear Shilagh Mirgain, Ph.D. speak on Mindful Leadership. Throughout her program, I made sure to make eye… — Susan C. Young Copy Share Image
“And as is often the case, the people who would benefit the most from reading a book like this are the ones… — Susan C. Young Copy Share Image
“In his book, Networking is a Contact Sport, Joe Sweeney advises that when you attend networking events, act as if it is… — Susan C. Young Copy Share Image
“Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or… — Susan C. Young Copy Share Image
“Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.” — Susan C. Young Copy Share Image
“Listening is one thing; however, ACTIVE listening is quite another. The first is a passive act which does not require great involvement,… — Susan C. Young Copy Share Image
“I have a few friends who are confined to wheelchairs for access and mobility. I don't want to always be looking down… — Susan C. Young Copy Share Image
“As the saying goes, "Smile and the world smiles with you, cry and you cry alone.” Smiling is a universal symbol of… — Susan C. Young Copy Share Image
“Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a… — Susan C. Young Copy Share Image
“In her book, Ask Outrageously! my friend Linda Swindling suggests to “Mimic the body language of the most powerful people you know.… — Susan C. Young Copy Share Image
“Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to… — Susan C. Young Copy Share Image
“Smiling is truly one of the most generous gifts you can give to another. You never know when your smile may inspire… — Susan C. Young Copy Share Image
