“The reason, according to Fortune, was that Six Sigma got in the way of innovation. Too much energy was spent cutting defects to 3.4 per million, and not enough energy was expended developing new product ideas.” — Gary Klein Copy Share Image
“Biking is about rhythm and flow. It's the wind in you face and the challenge of hammering up along hill. It's the reward at… — Gary Klein Copy Share Image
“you don’t expect much, if you don’t inquire in a way that respects the intelligence of the other person, you probably won’t find many… — Gary Klein Copy Share Image
“The ancient Greeks worshipped the human capacity for insight. Scott Berkun, in examining the topic of innovation, pointed out that the Greek religious pantheon… — Gary Klein Copy Share Image
“they were demons about cost. They enjoyed finding a bargain and were proud of getting good quality at a low price. They took great… — Gary Klein Copy Share Image
“In many cases, the problem isn’t about having or noticing insights; it is about acting on them. The organization lacks the willpower to make… — Gary Klein Copy Share Image
“Decision researchers were trying to reduce errors, which is important, but we also needed to help people gain expertise and make insightful decisions.” — Gary Klein Copy Share Image
“I still observe executives exhibiting the same lack of courage or knowledge that undercut previous waves of innovation. They declare that they want more… — Gary Klein Copy Share Image
“The reason, according to Fortune, was that Six Sigma got in the way of innovation. Too much energy was spent cutting defects to 3.4… — Gary Klein Copy Share Image
