“Decision researchers were trying to reduce errors, which is important, but we also needed to help people gain expertise and make insightful decisions.” — Gary Klein Copy Share Image
“Biking is about rhythm and flow. It's the wind in you face and the challenge of hammering up along hill. It's the reward at… — Gary Klein Copy Share Image
“you don’t expect much, if you don’t inquire in a way that respects the intelligence of the other person, you probably won’t find many… — Gary Klein Copy Share Image
“The ancient Greeks worshipped the human capacity for insight. Scott Berkun, in examining the topic of innovation, pointed out that the Greek religious pantheon… — Gary Klein Copy Share Image
“they were demons about cost. They enjoyed finding a bargain and were proud of getting good quality at a low price. They took great… — Gary Klein Copy Share Image
“In many cases, the problem isn’t about having or noticing insights; it is about acting on them. The organization lacks the willpower to make… — Gary Klein Copy Share Image
“Decision researchers were trying to reduce errors, which is important, but we also needed to help people gain expertise and make insightful decisions.” — Gary Klein Copy Share Image
“I still observe executives exhibiting the same lack of courage or knowledge that undercut previous waves of innovation. They declare that they want more… — Gary Klein Copy Share Image
“The reason, according to Fortune, was that Six Sigma got in the way of innovation. Too much energy was spent cutting defects to 3.4… — Gary Klein Copy Share Image
