I think my service is better than my food... I focus so much on the service. — Jimmy John Liautaud Copy Share Image
I think I'm in the service business. I mean, our sandwiches are pretty good; I don't know if they're extraordinary. But our service is. — Jimmy John Liautaud Copy Share Image
If you're going to do a job, do it right. If you're going to throw a birthday party, make it amazing. If you're going… — Jimmy John Liautaud Copy Share Image
I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not. — Jimmy John Liautaud Copy Share Image
We will continue to pursue anybody who violates our franchise covenants, trade agreements, or anything, for that matter, that is ours. — Jimmy John Liautaud Copy Share Image
You have to live in reality: not in what might happen but what is happening. — Jimmy John Liautaud Copy Share Image
Customer loyalty comes from consistent experience. They learn to count on you. — Jimmy John Liautaud Copy Share Image
It's so difficult to make the money we produce at Jimmy John's. — Jimmy John Liautaud Copy Share Image
I've never offered coupons or deals. I'm not fancy enough to do soup or salads, hot breakfasts, or smoothies. — Jimmy John Liautaud Copy Share Image
We offer an extremely controlled, disciplined, and completely systematic franchise package. — Jimmy John Liautaud Copy Share Image
I assumed when I was first selling the franchises that everyone would be as excited as I was to wake up in the morning… — Jimmy John Liautaud Copy Share Image
When I see kids who naturally get A's and who naturally score high on tests and the teachers naturally like them because they require… — Jimmy John Liautaud Copy Share Image
