Forcing your employees to follow required steps only prevents customer dissatisfaction. If your goal is truly to satisfy, to create advocates, then the step-by-step approach alone cannot get you there. Instead, you must select employees who have the talent to… — Marcus Buckingham Copy Share Image
Too many of the organizations I have observed resemble a farm in Kansas. They have lots of fences and silos as well as a… — Marcus Buckingham Copy Share Image
Most of my work has been in corporations, studying how you build an organization that helps people to identify and work to their strengths. — Marcus Buckingham Copy Share Image
You can find energizing moments in each aspect of your life, but to do so you must learn how to catch them, hold on… — Marcus Buckingham Copy Share Image
“The power of skills and knowledge is that they are transferable from one person to another. Their limitation is that they are often situation-specific… — Marcus Buckingham Copy Share Image
We're all filled with naturally recurring patterns that make us unique - they're called talents. And our charge is to bloody well use them. — Marcus Buckingham Copy Share Image
The corporate world is appallingly bad at capitalizing on the strengths of its people. — Marcus Buckingham Copy Share Image
If you want execution, hail only success. If you want creativity, hail risk, and remain neutral about success. — Marcus Buckingham Copy Share Image
Emphasize your strengths on your resume, in your cover letters and in your interviews. It may sound obvious, but you'd be surprised how many… — Marcus Buckingham Copy Share Image
In most cases, no matter what it is, if you measure it and reward it, people will try to excel at it — Marcus Buckingham Copy Share Image
Life's tricky for women because they have to make more choices than men. And yes, choice is good, but boy, you better be an… — Marcus Buckingham Copy Share Image
Companies don't have one culture. They have as many as they have supervisors or managers. You want to build a strong culture? Hold every… — Marcus Buckingham Copy Share Image
