“To touch or not to touch . . . that is the question. Handshakes, hugs, and other touching all have their appropriate… — Susan C. Young Copy Share Image
“What is appropriate in one setting may be entirely inappropriate in another. How you behave at a football game is different than… — Susan C. Young Copy Share Image
“Become aware of the physical distance and spatial orientation that you experience while in the company of others. Being empathetic and sensitive… — Susan C. Young Copy Share Image
“Emotionally intelligent people have the capacity to understand and express their own emotions—you are in touch with your strengths and weaknesses and… — Susan C. Young Copy Share Image
“When you ask people about themselves, are you just being polite or do you truly want to know? When you focus your… — Susan C. Young Copy Share Image
“The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets… — Susan C. Young Copy Share Image
“Mirroring and matching works at the sub-conscious level and serves to make the other person feel more “comfortable” and connected to you.… — Susan C. Young Copy Share Image
“Kindness is a powerful bridge builder which unifies teams, bonds friends, supports loved ones, and spreads goodwill. Tending to your bridges will… — Susan C. Young Copy Share Image
“The Warm Welcome of Hospitality. Walt Disney World is the epitome of world-class customer service. Employees must be hyper-vigilant of spatial orientation… — Susan C. Young Copy Share Image
“Get in the Game “As soon as you say something can’t be done, you will be passed by a person who is… — Susan C. Young Copy Share Image
“Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly… — Susan C. Young Copy Share Image
“When all else fails, Mother Nature has provided you with a great social default for finding commonality with others. Since weather is… — Susan C. Young Copy Share Image
“Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her… — Susan C. Young Copy Share Image
“The road to hell” (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through,… — Susan C. Young Copy Share Image
“In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that… — Susan C. Young Copy Share Image
“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could… — Susan C. Young Copy Share Image
“Your thoughts become your attitudes, which become your actions, which become your behavior, which become your habits, which become your lifestyle, and… — Susan C. Young Copy Share Image
“Strategic Commonality “Social media has capitalized on helping people find others who share their similar interests, shared experiences, and common passions. With… — Susan C. Young Copy Share Image
“A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than… — Susan C. Young Copy Share Image
“For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams… — Susan C. Young Copy Share Image
“Color is one of the most important and distinctive elements in enhancing your image. Wearing the colors which are best matched to… — Susan C. Young Copy Share Image
“Since we are all unique and individual, being cognizant of different personality styles will help you better recognize where others are coming… — Susan C. Young Copy Share Image
“Sociologically speaking, as Americans we often lack social, cultural, and mindful awareness. We hear the stories of how our arrogance has been… — Susan C. Young Copy Share Image
“When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige,… — Susan C. Young Copy Share Image
“People will form impressions, assumptions, opinions, and judgments all within a few short seconds. To make a favorable first impression and make… — Susan C. Young Copy Share Image
“While good old-fashioned manners and etiquette have worked for centuries, new standards and expectations have come into play with the modern world.… — Susan C. Young Copy Share Image
“Mindfulness is a quiet strength and deeply rooted value which many other cultures understand and often practice better than we do. It… — Susan C. Young Copy Share Image
“A man worth his salt will treat a lady like a lady and make the effort to be a gentleman. While independent… — Susan C. Young Copy Share Image
“The importance of healthy habits and hygiene for making a positive first impression should go without saying; however, I would be remiss… — Susan C. Young Copy Share Image
“Communicating on the surface can be easy. But when you want to dig deeper and connect with more profound impact, you’ll need… — Susan C. Young Copy Share Image
“Having a sense of humor can be one of your greatest assets and equip you with an undeniable "attractor factor." The benefits… — Susan C. Young Copy Share Image
“Having moved from Florida to Wisconsin, it has been an interesting exercise for me to attend networking events where I did not… — Susan C. Young Copy Share Image
“Our cultural lens is so much a part of us that we are not even aware of how obvious it is to… — Susan C. Young Copy Share Image
“Developing a positive attitude is one of the most transformational things you can do to shift your mindset, improve your disposition, manifest… — Susan C. Young Copy Share Image
“Are you being approachable when you are around new people? Ever not know what to say? Simply smile when you make eye… — Susan C. Young Copy Share Image
“Review and reread your work before you hit send, post, or publish. Thankfully, many of the social media channels allow you to… — Susan C. Young Copy Share Image
“The list below begins to illustrate how different personalities can be assigned to different vocal qualities . . . • Warm •… — Susan C. Young Copy Share Image
“Make the personal choice to instill healthy habits and hygiene into your life. When you resolve to live a healthier life, you… — Susan C. Young Copy Share Image
“ASK YOURSELF: • Have you pondered a question and someone ironically shows up with the answers? • Have you ever been thinking… — Susan C. Young Copy Share Image
“So, what if you are not naturally funny? Don’t get discouraged. Do your research, gather ideas, and find your fun. Seek ways… — Susan C. Young Copy Share Image
