“When you resolve to live a healthier life, you will feel better, look better, and make a better impression on everyone you… — Susan C. Young Copy Share Image
“Every professional voice coach worth their salt will bring you back to the importance of tone, pace, and pitch. While these concepts… — Susan C. Young Copy Share Image
“Proxemics is the study of human use of space and the effects that population density has on behavior, social interaction, and communication.… — Susan C. Young Copy Share Image
“Is your branding serving your needs for positive impact? Is it paving the way for a great first impression on people when… — Susan C. Young Copy Share Image
“Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself.… — Susan C. Young Copy Share Image
“I disagree with the adage, “The road to hell is paved with good intentions.” Good intentions are powerful mindsets which will drive… — Susan C. Young Copy Share Image
“Usually this kind of self-serving “honesty” will sabotage your success. If you can't say something nice, don't say anything at all. Realize… — Susan C. Young Copy Share Image
“Social orientation can be used to your advantage to make a great first impression; however, it can also backfire when we violate… — Susan C. Young Copy Share Image
“Extend Invitations "How many times have you sat at home alone feeling jealous or sad that you were not invited to a… — Susan C. Young Copy Share Image
“Introverts typically . . . • Process information internally. It is normal for them to continuously contemplate, generate, circulate, evaluate, question, and… — Susan C. Young Copy Share Image
“As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you… — Susan C. Young Copy Share Image
“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good… — Susan C. Young Copy Share Image
“Memory Makes Magic Happen “Have you ever been away from someone for a while and when you are reunited after a long… — Susan C. Young Copy Share Image
“5 Reasons to Develop the Power of the Pause. It . . . 1. encourages your communication partner to express their thoughts… — Susan C. Young Copy Share Image
“To remember people’s names, wash, rinse, repeat—Repeat a person’s name upon introduction, throughout the conversation, and as you bid farewell. Try it… — Susan C. Young Copy Share Image
“See Your Expressions Through the Eyes of Others. Take the initiative to stand in front of a mirror and practice a wide… — Susan C. Young Copy Share Image
“Make It Fun. Have you ever been publicly acknowledged or called upon in a room filled with people? Depending on your personality… — Susan C. Young Copy Share Image
“When you are fully present and engaged in your workplace, you will demonstrate that you care about the success of your organization,… — Susan C. Young Copy Share Image
“Clown Around . . . Nancy Weil of The Laugh Academy gives people she meets red clown noses and shows them how… — Susan C. Young Copy Share Image
“Ask yourself and become more aware—are you . . . • Speaking poorly of others in judgment, gossip, and intolerance? • Looking… — Susan C. Young Copy Share Image
“Although it may serve you well, any strength or skill which is overused can become a limitation when it forces you to… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, may the Force be with you. Whether you fortify yourself with a positive mental attitude, affirmations, faith… — Susan C. Young Copy Share Image
“Many hospitality companies follow the "5 and 10 Rule," whereby when a customer is within ten feet of the employee, they should… — Susan C. Young Copy Share Image
“Communicating negatively (gossiping, bragging, bullying, and criticizing) can be disastrous to your reputation, cause you to lose the respect of others, and… — Susan C. Young Copy Share Image
“From a leadership lean, are you the BOSS that creates fear and rules with an “iron fist” or are you a LEADER… — Susan C. Young Copy Share Image
“When my son Nick was five years old, he was sitting at the kitchen bar while I prepared dinner. In typical busy… — Susan C. Young Copy Share Image
“We must remember that some hand gestures which are commonly used and widely accepted in the U.S. might be considered rude or… — Susan C. Young Copy Share Image
“Most everyone has the classic question stamped on their forehead that asks, “What’s in It for Me?” It is not a matter… — Susan C. Young Copy Share Image
“Oversharing Why do some people feel the need to share their deepest, darkest secrets with complete strangers or on social media? How… — Susan C. Young Copy Share Image
“Since nothing stays the same, the great news is that, at any moment, you have the ability and power to move the… — Susan C. Young Copy Share Image
“Action is the key to creating the changes needed to propel you toward your chosen outcomes and help you achieve your relationship… — Susan C. Young Copy Share Image
“Hostess with the Mostest “Think of a time when you have had a party in your home or had friends over for… — Susan C. Young Copy Share Image
“For some, putting in the time or work to be prepared and live deliberately is natural. For others? It’s work. However, as… — Susan C. Young Copy Share Image
“Even if what you’re preparing for does not happen, your efforts aren’t for naught. With preparation comes knowledge of each situation, as… — Susan C. Young Copy Share Image
“It's a fact. We are magnets who attract whatever we are being. When we emit positive energy, thoughts, feelings, and vibrations, we… — Susan C. Young Copy Share Image
“As you use fun and humor to reduce tension and connect with laughter, light-heartedness will prevail. Exercising discretion and good judgment in… — Susan C. Young Copy Share Image
“Whether you smile to make a great first impression for customer service, building rapport, communicating your intentions, networking, sharing your happiness, closing… — Susan C. Young Copy Share Image
“Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. “Does this dictionary definition sound simplistic? Well, it… — Susan C. Young Copy Share Image
![“Service [sur-vis] noun 1. the act of helping, aiding, or doing work for another. “Does this dictionary definition sound simplistic? Well, it is foundational to delivering world-class, game-changing service. Did you notice it didn’t mention you? True service takes the focus completely off you and…” quote by Susan C. Young](https://sms4smile.com/quotes/i/2af/susan-c-young-156_communication-skills_service-sur-vis-noun-1-the-act-of-helpin_1323690.jpg)