“Without a second look, your habits and hygiene reflect a lot about you—your thoughts, values, beliefs, priorities, self-esteem, self-respect, confidence, and every… — Susan C. Young Copy Share Image
“If you want to impress someone with how much you know, the best thing you can do is talk to them about… — Susan C. Young Copy Share Image
“When you are "off somewhere else" people notice. Have you found yourself in conversations in which you’re so concerned about what you… — Susan C. Young Copy Share Image
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for… — Susan C. Young Copy Share Image
“How can you stand apart from the herd? How can you start to be noticed so people will remember you? How can… — Susan C. Young Copy Share Image
“On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed?… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask… — Susan C. Young Copy Share Image
“It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may… — Susan C. Young Copy Share Image
“Palm Reading 101 • Palm Up— Conveys openness, service, humility, and sympathy. • Palm Down—Demonstrates authority, superiority, and control. • Palm Vertical—Shows… — Susan C. Young Copy Share Image
“Take the initiative with deliberate steps to be a polite person: 1. Say please when you are making a request or asking… — Susan C. Young Copy Share Image
“Mix • Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a… — Susan C. Young Copy Share Image
“12 Reasons Why People Avoid Eye Contact 1. They do not want to reveal their feelings. 2. They are not being honest… — Susan C. Young Copy Share Image
“Just Show Up. Guess what? Being in the right place at the right time can’t happen without your first showing up. Companies… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Focus on the Positives: Focusing on the positives will get you… — Susan C. Young Copy Share Image
“11 Benefits of Asking Questions “The important thing is not to stop questioning. Curiosity has its own reason for existing.” – Albert… — Susan C. Young Copy Share Image
“Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, “What… — Susan C. Young Copy Share Image
“As you seek new opportunities to make favorable first impressions, be ever aware of the subtle effect that physical positioning and distance/closeness… — Susan C. Young Copy Share Image
“Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect,… — Susan C. Young Copy Share Image
“The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say… — Susan C. Young Copy Share Image
“Throw out and discard all negative energy that comes your way and find the positives in the situations. You may be having… — Susan C. Young Copy Share Image
“The best safeguards you have are to live with dignity, love, and self-respect, and to make choices you can be proud of… — Susan C. Young Copy Share Image
“Fear is the number one reason why people do not take action. The divine irony is that most of the fears we… — Susan C. Young Copy Share Image
“Without proper readiness, we’re subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework… — Susan C. Young Copy Share Image
“Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and… — Susan C. Young Copy Share Image
“The consistency of their moods and emotions creates a predictable and consistent outcome that can be reassuring in our turbulent times. You… — Susan C. Young Copy Share Image
“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more… — Susan C. Young Copy Share Image
“Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the… — Susan C. Young Copy Share Image
“Tell me about yourself” is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this… — Susan C. Young Copy Share Image
“It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect.… — Susan C. Young Copy Share Image
“Trust and rapport are the connective tissue for gaining and maintaining healthy relationships. They provide people with the comfort and reassurance that… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can… — Susan C. Young Copy Share Image
“Eye Contact Can Reveal if a Person is . . . • Shy or gregarious • Honest or deceitful • Confident or… — Susan C. Young Copy Share Image
“When speakers make eye contact with an audience, they will be perceived as being more prepared, more competent, confident, and trustworthy. Eye… — Susan C. Young Copy Share Image
“Mirroring is simply the process of discreetly matching and mirroring the subtle behaviors and qualities of the person with whom you are… — Susan C. Young Copy Share Image
“Whatever you are putting out into the universe is going to be returned unto you and have a direct correlation to what… — Susan C. Young Copy Share Image
“Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and… — Susan C. Young Copy Share Image
“Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to… — Susan C. Young Copy Share Image
“Learning the personality styles of others will further heighten your awareness of differences to enhance your social agility. When you gain clarity… — Susan C. Young Copy Share Image
“Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and… — Susan C. Young Copy Share Image
“Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or… — Susan C. Young Copy Share Image
