“If you are a boss, ask yourself: When you look back at how you’ve treated followers, peers, and superiors, in their eyes, will you have earned the right to be proud of yourself? Or will they believe that you ought… — Robert I. Sutton Copy Share Image
“organizations that spread and sustain excellence are infused with a “relentless restlessness”—that often uncomfortable urge for constant innovation, driven by the nagging feeling that… — Robert I. Sutton Copy Share Image
“two tests that I use for spotting whether a person is acting like an asshole: • Test One: After talking to the alleged asshole, does the “target” feel oppressed, humiliated, de-energized, or belittled by the person? In particular, does the target feel worse about him or herself? • Test Two: Does the alleged asshole aim his or her venom at… — Robert I. Sutton Copy Share
The best single question for testing an organization's character is: What happens when people make mistakes? — Robert I. Sutton Copy Share Image
“a host of cost-cutting moves, and one of the changes was that although employees” — Robert I. Sutton Copy Share Image
“on outside the meeting and agree on a steward to be responsible for it. With frequent, crisp stand-up meetings, there can never be the… — Robert I. Sutton Copy Share Image
“My rule of thumb is that no work team should have membership in the double digits (and my preferred size is six), since our… — Robert I. Sutton Copy Share Image
Assholes tend to stick together, and once stuck are not easily separated. — Robert I. Sutton Copy Share Image
“What you “learn” from Steve Jobs tells more about yourself than about him!” — Robert I. Sutton Copy Share Image
“better to shoot the messenger than to learn about—and fix—the problems. In contrast to such constructive defiance, I know bosses who employ the opposite… — Robert I. Sutton Copy Share Image
Creativity isn't about wild talent as much as it's about productivity. To find new ideas that work, you need to try a lot that… — Robert I. Sutton Copy Share Image
