Be willing to apologize. Proper apologies have three parts: 1) What I did was wrong. 2) I'm sorry that I hurt you. 3) How do I make it better? It's the third part that people tend to forget. Apologize when… — Randy Pausch Copy Share Image
Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better? — Randy Pausch Copy Share Image
When you're frustrated with people, when they've made you angry, it just may be because you haven't given them enough time. — Randy Pausch Copy Share Image
I was hugely impressed... was the ultimate example of a man who knew what he didn't know, was perfectly willing to admit it, and… — Randy Pausch Copy Share Image
“If other people owe you an apology, and your words of apology to them are proper and heartfelt, you still may not hear from… — Randy Pausch Copy Share Image
“The brick walls are there for a reason. they're not there to keep us out. The brick walls are there to give us a… — Randy Pausch Copy Share Image
Anyone who knows me well will tell you that arrogance is one of my flaws. — Randy Pausch Copy Share Image
