Apologies Quote by Randy Pausch
“Proper apologies have three parts: 1) What I did was wrong. 2) I feel badly that I hurt you. 3) How do I make this better?”
About This Quote
Source Speech: Commencement, Carnegie Mellon University, 2007
Effective apologies require admitting fault, expressing remorse, and offering restitution.
In simple terms: Apology = admit, feel, fix.
Key Takeaway
Apologize fully and propose repair.
Themes
communication
ethics
conflict resolution
empathy
Mood
sincere
thoughtful
constructive
Type
practical
educational
When to use this quote
- workplace disputes
- personal disagreements
- customer service
- family conflicts
Key Concepts
apology structure
emotional intelligence
relationship repair
Questions to Reflect On
- How can you ensure sincerity in apologies?
- What steps follow each apology?
A Different Perspective
May not resolve deep wounds alone.
![“I'm looking back to a period of my life when I was badly hurt and then looking at another time when I felt I had things going for me again, so I suppose there is a theme [of the Faith album].” quote by George Michael](https://sms4smile.com/quotes/img-quotes/779/george-michael-1332_albums_i-m-looking-back-to-a-period-of-my-life_1225907.jpg)
