“Basically people will do what upper management wants them to do. So if that's consistent, if they're not whipsawed and being governed by different priorities, they learn what is truly important and what is not….” — Jeffrey K. Liker Copy Share Image
“More important than the actual improvements that individuals contribute, the true value of continuous improvement is in creating an atmosphere of continuous learning and… — Jeffrey K. Liker Copy Share Image
“management has no more critical role than to motivate and engage large numbers of people to work together toward a common goal. Defining and… — Jeffrey K. Liker Copy Share Image
“Every team member has the responsibility to stop the line every time they see something that is out of standard. That's how we put… — Jeffrey K. Liker Copy Share Image
“Andon works only when you teach your employees the importance of bringing problems to the surface so they can be quickly solved.” — Jeffrey K. Liker Copy Share Image
“Go and see for yourself to thoroughly understand the situation (genchi genbutsu).” — Jeffrey K. Liker Copy Share Image
“We strive to decide our own fate. We act with self-reliance, trusting in our own abilities. We accept responsibility for our conduct and for… — Jeffrey K. Liker Copy Share Image
“Standardization Is the Basis for Continuous Improvement and Quality” — Jeffrey K. Liker Copy Share Image
“The Toyota Production System can be realized only when all the workers become tortoises. (Ohno, 1988)” — Jeffrey K. Liker Copy Share Image
“Basically people will do what upper management wants them to do. So if that's consistent, if they're not whipsawed and being governed by different… — Jeffrey K. Liker Copy Share Image
