“When selling, givers ask questions in a way that conveys the desire to help customers, not take advantage of them. When persuading and negotiating, givers speak tentatively and seek advice because they truly value the ideas and viewpoints of others.” — Adam M. Grant Copy Share Image
“This doesn’t feel like I’m persuading you. As Aronson explains, you’ve been convinced by someone you already like and trust: Yourself.” — Adam M. Grant Copy Share Image
“the higher the psychological safety in a unit, the fewer errors they made. Why? In the units that lacked psychological safety, health care professionals… — Adam M. Grant Copy Share Image
“And in the long run, research shows that the mistakes we regret are not errors of commission, but errors of omission. If we could… — Adam M. Grant Copy Share Image
“Although many successful givers start from the default of trusting others’ intentions, they’re also careful to scan their environments to screen for potential takers,… — Adam M. Grant Copy Share Image
“I want to debunk the myth that originality requires extreme risk taking and persuade you that originals are actually far more ordinary than we… — Adam M. Grant Copy Share Image
“I was dismayed to discover that even today, speaking while female remains notoriously difficult. Across cultures, there’s a rich body of evidence showing that… — Adam M. Grant Copy Share Image
“Setting high expectations is so important,” Skender says. “You have to push people, make them stretch and do more than they think possible.” — Adam M. Grant Copy Share Image
“analysts were more likely to maintain their star performance if they worked with high-quality colleagues in their teams and departments. The star analysts relied… — Adam M. Grant Copy Share Image
“Speak softly, but carry a big stick. —Theodore Roosevelt, U.S. president” — Adam M. Grant Copy Share Image
“When our audiences are skeptical, the more we try to dominate them, the more they resist. Even with a receptive audience, dominance is a… — Adam M. Grant Copy Share Image
“Whereas success is zero-sum in a group of takers, in groups of givers, it may be true that the whole is greater than the… — Adam M. Grant Copy Share Image
