“When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is… — Susan C. Young Copy Share Image
“How we feel with someone—if they improve our mood or cause our heart to sink—can determine the health of the relationship. How… — Susan C. Young Copy Share Image
“Sometimes it is better to refrain from engaging in conversation because making no impression is better than making a bad impression.” — Susan C. Young Copy Share Image
“It is generally believed that nearly 40 percent of your first impression will be set from the tone of your voice. Your… — Susan C. Young Copy Share Image
“We live in a universe made up of energy. The energy that binds, as it whirls and swirls physical atoms, exists at… — Susan C. Young Copy Share Image
“How do you minimize the awkwardness in that moment? What are some of the conversations starters you've used to open, encourage, and… — Susan C. Young Copy Share Image
“Orientation & Proximity. Be aware of the orientation between yourself and others so that you can be sensitive and responsive to their… — Susan C. Young Copy Share Image
“ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Acknowledge their achievements: Great achievements require great effort and usually come… — Susan C. Young Copy Share Image
“When you make eye contact with another person, you can send thousands of silent messages without even speaking a word. No wonder… — Susan C. Young Copy Share Image
“Polishing the gold in others is easy to do and a valuable habit to develop to transform your relationship results. People will… — Susan C. Young Copy Share Image
“We are comforted when a person, place, or business is warm and inviting. Making us feel this way increases the likelihood that… — Susan C. Young Copy Share Image
“Energy & Aura. You release your own distinctive energy signature which naturally produces a physical presence. When you emit positive energy, thoughts,… — Susan C. Young Copy Share Image
“Nice is a little word with a big meaning. How many times did your mother say, "Just be nice?" It's basic manners,… — Susan C. Young Copy Share Image
“We are more likely to trust a person who is easier to read; they're easier to believe. Or we tend to think… — Susan C. Young Copy Share Image
“Being 100 percent in the moment and focusing on the person you’re with is one of the finest compliments you can offer.… — Susan C. Young Copy Share Image
“One simple glance can convey to your recipient that you are . . . • Present • Interested • Paying attention •… — Susan C. Young Copy Share Image
“It is unimpressive to interrupt another person while they are talking. Interrupting someone in mid-sentence demonstrates that your focus is on yourself,… — Susan C. Young Copy Share Image
“In his book, How to Win Friends & Influence People, Dale Carnegie encourages you to greet people with "animation and enthusiasm." This… — Susan C. Young Copy Share Image
“Physical touch is one of my primary love languages. For those of us who share this love language, touching is an endearing… — Susan C. Young Copy Share Image
“Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that… — Susan C. Young Copy Share Image
“10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask… — Susan C. Young Copy Share Image
“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle… — Susan C. Young Copy Share Image
“As a professional speaker, my facial expressions are essential for effectively telling stories, engaging audiences, fostering involvement, and connecting on a personal… — Susan C. Young Copy Share Image
“Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in… — Susan C. Young Copy Share Image
“Energy is contagious and infectious and whether it is the good kind or the bad kind—other people feel it.” — Susan C. Young Copy Share Image
“Impeccable manners and courteous behavior are the hallmarks for healthy relations and human interaction.” — Susan C. Young Copy Share Image
“Begin to take the initiative when you want to meet someone new. Be the one who steps forward first. Simply say hello… — Susan C. Young Copy Share Image
“Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested… — Susan C. Young Copy Share Image
“Upbeat people make us feel appreciated, important, and fantastic. These are the folks who expand and warm us with their positive energy.” — Susan C. Young Copy Share Image
“Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful… — Susan C. Young Copy Share Image
“The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe.” — Susan C. Young Copy Share Image
“The difference between a positive attitude and a negative attitude can be measured by its level of energy, both inwardly and outwardly.” — Susan C. Young Copy Share Image
“At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement,… — Susan C. Young Copy Share Image
“Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to… — Susan C. Young Copy Share Image
“Be aware, putting on a poker face can backfire during your first impressions because it can make people uncomfortable and make you… — Susan C. Young Copy Share Image
“When you begin conversations with confidence and listen attentively, you will become more flexible and adaptable in most any situation.” — Susan C. Young Copy Share Image
“Active listening is key to all healthy and effective communication, however, it doesn't necessarily come easily.” — Susan C. Young Copy Share Image
“Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.” — Susan C. Young Copy Share Image
“Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.” — Susan C. Young Copy Share Image
