“It seems like fairly minor stuff, but when the leader goes out of their way to make someone feel listened to, or starts a meeting by saying ‘I might miss something, so I need all of you to watch for… — Charles Duhigg Copy Share Image
“They started the meeting out by saying, "Everybody please take your seats" I was halfway back to my cubicle with mine before they stopped me...” — Neil Leckman Copy Share Image
