When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as long as it takes. Don't problem solve. Don't redirect. Don't comfort.… — Rands Copy Share Image
I believe email-based status reports are the clearest and best signs of managerial incompetence and laziness. — Rands Copy Share Image
When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job… — Rands Copy Share Image
Innovation is not born out out of a committee; innovation is a fight. It’s messy, people die, but when the battle is over, something… — Rands Copy Share Image
Snark from nerds is a leading indicator that I'm wasting their time and when I find it, I ask questions until I understand the… — Rands Copy Share Image
Good design isn't about making decisions for your users, it's about making those decisions irrelevant. — Rands Copy Share Image
Watch with awe and amazement at how quickly an engineer will become totally annoyed by inefficiency. — Rands Copy Share Image
![“When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as long as it takes. Don't problem solve. Don't redirect. Don't comfort. Yet. Your employee is doing mental house cleaning and interrupting this…” quote by Rands](https://sms4smile.com/quotes/img-quotes/254/rands-32932_cleaning_when-the-vent-begins-you-might-confuse-i_738951.jpg)
