The way you treat your employees is the way they will treat your customers — Richard Branson Copy Share Image
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in… — Richard Branson Copy Share Image
Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from… — Richard Branson Copy Share Image
Lavish praise on people and people will flourish; criticize people and they'll shrivel up. — Richard Branson Copy Share Image
I've used the Phoenix Centrifuge to replicate what the body's going to go through on the flight up. I've also done some gravity tests… — Richard Branson Copy Share Image
As an adventurer...I try to protect against the downside. I make sure I have covered as many eventualities as I can. In the end,… — Richard Branson Copy Share Image
I will work day and night to avoid failure, but if I can't, I'll pick myself up the next day. The most important thing… — Richard Branson Copy Share Image
Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your… — Richard Branson Copy Share Image
All successful people - not just entrepreneurs - have got things wrong over and over again before finding the right solution. — Richard Branson Copy Share Image
We have the enormous opportunity in our hands to make a positive difference for business, people, and the planet. — Richard Branson Copy Share Image
I'm a great believer in life to saying yes and not saying no, and hopefully making people smile and just having fun in life. — Richard Branson Copy Share Image
Business leaders take things far too seriously, and forget that most of the time people spend in their lives is at work, and it… — Richard Branson Copy Share Image
I love the freedom of movement that my phone gives me. That has definitely transformed my life. — Richard Branson Copy Share Image
