“Open-plan offices have been found to reduce productivity and impair memory. They’re associated with high staff turnover. They make people sick, hostile, unmotivated, and insecure. Open-plan workers are more likely to suffer from high blood pressure and elevated stress levels… — Susan Cain Copy Share Image
“A mountain of recent data on open-plan offices from many different industries corroborates the results of the games. Open-plan offices have been found to reduce productivity and impair memory. They’re associated with high staff turnover. They make people sick, hostile,… — Susan Cain Copy Share Image
“Proverbs from the East: The wind howls, but the mountain remains still. Even though I make no special attempt to observe the discipline of silence, living alone automatically makes me refrain from the sins of speech. Those who know do not speak. Those who speak do not know. Proverbs from the West Be a craftsman in speech that thou mayest… — Susan Cain Copy Share
“where we fall on the introvert-extrovert spectrum. Our place on this continuum influences our choice of friends and mates, and how we make conversation, resolve differences, and show love. It affects the careers we choose and whether or not we succeed at them. It governs how likely we are to exercise, commit adultery, function well without sleep, learn from our… — Susan Cain Copy Share
“I worry that there are people who are put in positions of authority because they’re good talkers, but they don’t have good ideas,” he… — Susan Cain Copy Share Image
“He believes, as most of us do, that venting anger lets off steam. The “catharsis hypothesis”—that aggression builds up inside us until it’s healthily released—dates back to the Greeks, was revived by Freud, and gained steam during the “let it all hang out” 1960s of punching bags and primal screams. But the catharsis hypothesis is a myth—a plausible one, an… — Susan Cain Copy Share
“Soft power is not limited to moral exemplars like Mahatma Gandhi. Consider, for example, the much-ballyhooed excellence of Asians in fields like math and… — Susan Cain Copy Share Image
“Events like this don't give me the sense of oneness others seem to enjoy; it's always been private occasions that make me feel connected to the joys and sorrows of the world, often in the form of communion with writers and musicians I'll never meet in person. Proust called these moments of unity between writer and reader 'that fruitful miracle… — Susan Cain Copy Share
“Social anxiety disorder”—which essentially means pathological shyness—is now thought to afflict nearly one in five of us. The most recent version of the Diagnostic and Statistical Manual (DSM-IV), the psychiatrist’s bible of mental disorders, considers the fear of public speaking to be a pathology—not an annoyance, not a disadvantage, but a disease—if it interferes with the sufferer’s job performance.” — Susan Cain Copy Share
“So when introverts assume the observer role, as when they write novels, or contemplate unified field theory- or fall quiet at dinner parties- they’re… — Susan Cain Copy Share Image
“Osborn’s theory had great impact, and company leaders took up brainstorming with enthusiasm. To this day, it’s common for anyone who spends time in corporate America to find himself occasionally cooped up with colleagues in a room full of whiteboards, markers, and a preternaturally peppy facilitator encouraging everyone to free-associate. There’s only one problem with Osborn’s breakthrough idea: group brainstorming… — Susan Cain Copy Share
Extroversion is an enormously appealing personality style, but we've turned it into an oppressive standard to which most of us feel we must conform. — Susan Cain Copy Share Image
“But as the word satyagraha implies, Gandhi’s passivity was not weakness at all. It meant focusing on an ultimate goal and refusing to divert energy to unnecessary skirmishes along the way. Restraint, Gandhi believed, was one of his greatest assets. And it was born of his shyness: I have naturally formed the habit of restraining my thoughts. A thoughtless word… — Susan Cain Copy Share
