Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting. — Margaret Heffernan Copy Share Image
Companies are bought for their revenue, customer base, technology, or people. A few great companies offer all of these, but any valuable business offers… — Margaret Heffernan Copy Share Image
The biggest catastrophes that we've witnessed rarely come from information that is secret or hidden. It comes from information that is freely available and… — Margaret Heffernan Copy Share Image
I haven't always hated McDonald's. When my kids were little and I lived in the U.S., they were as susceptible as anyone to Happy… — Margaret Heffernan Copy Share Image
I hate people walking down the street listening to the soundtrack of their lives which responds to them but not their setting. I hate… — Margaret Heffernan Copy Share Image
The vast literature concerning whistleblowers shows that, far from weird extremists, they are really quite ordinary people: male and female, young and old, junior… — Margaret Heffernan Copy Share Image
“Indeed, there seems to be some evidence not only that all love is based on illusion — but that love positively requires illusion in… — Margaret Heffernan Copy Share Image
Clearing your head of distractions in order to notice and understand the people you are with can feel inefficient - there are so many… — Margaret Heffernan Copy Share Image
I don't mind if the couple next to me is tense or the kids are whiny. I'd even be happy to hear an honest… — Margaret Heffernan Copy Share Image
British innovation in design, in the creative arts, in engineering and manufacturing is world class. — Margaret Heffernan Copy Share Image
Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent… — Margaret Heffernan Copy Share Image
Words are how people think. When you misuse words, you diminish your ability to think clearly and truthfully. — Margaret Heffernan Copy Share Image
