“Want to know what people are really like? What their strange habits are? How they treat people when no one they deem important is watching? Ask their desk agent. Basically, ask their servants: because that is what we are, an… — Jacob Tomsky Copy Share Image
“Any given room, behind any given door, someone else’s life was on fire. Not the life lived at home, not the cable-and-bed-by-9: 00-p.m. life,… — Jacob Tomsky Copy Share Image
Skype seems the best maybe, as international phone rates are silly. And service is service, that's definitely true. Any time there are two people… — Jacob Tomsky Copy Share Image
I am very pro-union and very anti-authority by nature, so by showing the housekeepers and valets, I was being loyal to those people -… — Jacob Tomsky Copy Share Image
“Service is not about being up-front and honest. Service is about minimizing negatives and creating the illusion of perfection. Here’s how it’s done: Lie.… — Jacob Tomsky Copy Share Image
“People don’t expect crazy quality from front desk agents at 3: 00 a.m. They just expect them not to be totally crazy.” — Jacob Tomsky Copy Share Image
“I began to consider, upon the thought of "permanently" relocating, everything New York had made me. When I arrived, I was like a half-carved… — Jacob Tomsky Copy Share Image
“New Orleans, the storm, Perry, the river: they all reminded me not to take anything for granted. It all washes away, and we are… — Jacob Tomsky Copy Share Image
“Want to know what people are really like? What their strange habits are? How they treat people when no one they deem important is… — Jacob Tomsky Copy Share Image
“Need to cancel the day of arrival with no penalty? No problem. Maybe you just want to be treated with care and respect? I… — Jacob Tomsky Copy Share Image
“Never, ever will the hotel accuse you of lying. That is the absolute last stance hotel management wants to take.” — Jacob Tomsky Copy Share Image
