“people who served his customers. In conversations, he had the capacity to make each person feel important and as the total focus of his attention. He would ask about their personal lives and go out of his way to ensure… — Bob Wall Copy Share Image
“In your conversations, what percentage of the conversation is spent talking about you versus what is going on with the other person? Generally, people… — Bob Wall Copy Share Image
“To develop empathy, we must care about the experiences, feelings, needs, and wants of the people around us. We must care enough to turn… — Bob Wall Copy Share Image
“people who served his customers. In conversations, he had the capacity to make each person feel important and as the total focus of his… — Bob Wall Copy Share Image
“He would always share the latest ideas he'd been thinking about and pass books along for people to read. Every conversation with Don allowed… — Bob Wall Copy Share Image
“Empathy is an essential working and leadership capacity. If you are going to build strong relationships with your direct reports, peers, bosses, customers, and… — Bob Wall Copy Share Image
“Doing what's right isn't always popular and doing what's popular isn't always right".” — Bob Wall Copy Share Image
