If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway. — Jan Carlzon Copy Share Image
Short term volatility is greatest at turning points and diminishes as a trend becomes established — George Soros Copy Share Image
You may have seen my firm's ads screaming, 'I Hate Annuities.' Folks ask why we run them. Simple: Because I do. — Kenneth Fisher Copy Share Image
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. — Jeff Bezos Copy Share Image
I wish all fast food chains could have excellent customer service like chick-fil-A... — Anonymous Copy Share Image
A bank is a place that will lend you money if you can prove that you don't need it. — Bob Hope Copy Share Image
If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want… — Aneel Bhusri Copy Share Image
Be dramatically willing to focus on the customer at all costs, even at the cost of obsoleting your own stuff. — Anonymous Copy Share Image
At IBM everybody sells! Every employee has been trained to think that the customer comes first - everybody from the CEO, to… — Buck Rodgers Copy Share Image
I'm hard-pressed to think of companies that don't need venture capital that are going after big opportunities. I think, in almost all… — Aneel Bhusri Copy Share Image
All early entrepreneurs fall prey to the same problem, which is everyone believes that if you are super intense in the beginning,… — Jennifer Hyman Copy Share Image
While it's wonderful that investors have access to all the data now available to them, it has become a full-time job to… — Maria Bartiromo Copy Share Image
At any moment, one company stands in the spotlight of the middle ring in the stock market's never-ending circus. It may not… — Alex Berenson Copy Share Image
Nirvana, to a value investor, is paying a cheap price for a company that is growing in value every year at a… — Whitney Tilson Copy Share Image
“the most important rule of raising money privately: Look for a market of one. You only need one investor to say yes,… — Ben Horowitz Copy Share Image
Now, a 45-degree angle is not something we deal with in finance. It's something you see in a high school geometry class.… — Harry Markopolos Copy Share Image
Warren Buffett likes to say that the first rule of investing is "Don't lose money," and the second rule is, "Never forget… — Seth Klarman Copy Share Image
In a democracy the responsibility for the Government's economic policies, which so affect the economy, normally rests with the elected representative of… — Wright Patman Copy Share Image
Transparency concerning the Federal Reserve's conduct of monetary policy is desirable because better public understanding enhances the effectiveness of policy. More important,… — Janet Yellen Copy Share Image
When we love something, emotion often drives our actions. This is the gift and the challenge entrepreneurs face every day. The companies… — Howard Schultz Copy Share Image
The petroDollar system breaking down, where oil is no longer paid for in Dollars internationally, essentially would be the death knell to… — Addison Wiggin Copy Share Image
If you're going to buy something which compounds for 30 years at 15% per annum and you pay one 35% tax at… — Charlie Munger Copy Share Image
“Generics were not created to be a differential advantage against other retailers but to help the retailer control the manufacturer, and they… — Greg Thain Copy Share Image
The market needs to set prices, including interest rates and allocate resources. If it were up to me, we would abolish the… — Peter Schiff Copy Share Image
Interest rates are to asset prices what gravity is to the apple. When there are low interest rates, there is a very… — Warren Buffett Copy Share Image
Facebook, Twitter and Google have all opened offices in Brazil, recognizing the importance of localizing their products and customer service efforts. — Ryan Holmes Copy Share Image
“*Customer service* is seldom about the customer; it is usually about the seller’s chances of making more money from that customer in… — Mokokoma Mokhonoana Copy Share Image
We have to improve our ability to deliver tangible results, namely sales, not simply awareness or change of attitude among opinion formers. — Richard Edelman Copy Share Image
In the stock market, when you are right, you make a little money; when you are wrong, you learn a lot of… — Mika Copy Share Image
Great investors need to have the right combination of intuition, business sense and investment talent. — Andrew Lo Copy Share Image
You‘ve got to start with the customer experience and work back toward the technology - not the other way around. — Steve Jobs Copy Share Image
Balance Sheets are meaningless. Our accounting systems are still based on the assumption that 80% of costs are manual labor. — Peter Drucker Copy Share Image
The ability to select stocks, manage them over time and know when to sell them is incredibly difficult, even for professional fund… — Barry Ritholtz Copy Share Image
Although there are good and bad companies, there is no such thing as a good stock; there are only good stock prices,… — Benjamin Graham Copy Share Image
“And entrepreneurship is a risky and heroic activity, necessary for growth or even the mere survival of the economy.” — Nassim Nicholas Taleb Copy Share Image
No man bears more responsibility for the present worldwide financial crisis and coming depression than Alan Greenspan. — Bill Bonner Copy Share Image
But in marketing, the familiar is everything, and that is controlled by the studio. That is reaching its apogee now. — Nicolas Roeg Copy Share Image
To me, entrepreneurship means something different. I think of it as identifying and valuing opportunity. — Glenn Hubbard Copy Share Image
“The banks are less solvent than we are being told – probably by a very wide margin. The commercial banks are limited… — Kelly Mitchell Copy Share Image
Selling is a person-to-person business. You cannot send the sales manual out to make the sale. Sales manuals have no legs and… — Jim Rohn Copy Share Image
