We sent our user research team out to sit with customers for periods of time and get some insight into how Slack is working. We also get tens of thousands of points of contact via Twitter and our customer support… — Stewart Butterfield Copy Share Image
Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to… — Stewart Butterfield Copy Share Image
We're still at the beginning of a major transition in how people communicate and work together. — Stewart Butterfield Copy Share Image
I see all kinds of people work hard all over the world, and some of them are barely making it. I don't just mean… — Stewart Butterfield Copy Share Image
What motivates me is just to do a really, really good job at something. If I were a better musician, I probably would've ended… — Stewart Butterfield Copy Share Image
The most productive employees, from my experience, are those who go home at 5:30 P.M. but are hyperfocused at work. People can only think… — Stewart Butterfield Copy Share Image
People think I'm smart because Flickr was successful. I'm lucky. Maybe I'm smart, too. But, I'm lucky. — Stewart Butterfield Copy Share Image
We created materials to explain Slack to individuals - what it was for, how it worked, what you're supposed to do - but we… — Stewart Butterfield Copy Share Image
People tend to overestimate the short-term impact of technological change. In the short-term, it's not going to make that much of a difference. — Stewart Butterfield Copy Share Image
There's a lot that's wrong with the way we work - bad habits that develop around control of information, people hoarding information as a… — Stewart Butterfield Copy Share Image
You have to figure out what conversion means in your case. What does retention mean? What does activation mean? For every business, it's going… — Stewart Butterfield Copy Share Image
It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill. — Stewart Butterfield Copy Share Image
