We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company. — Sandy Carter Copy Share Image
We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became… — Sandy Carter Copy Share Image
In just 200 tweets we can assess and identify 52 different personality traits of a customer. We ran an analysis over 500,000 people and… — Sandy Carter Copy Share Image
We embed social media inside our processes. Let's look at our processes and see how we can enhance them with social. — Sandy Carter Copy Share Image
If all you did to improve your commercial presence was to train your sales people on the importance of influencers ... how much more… — Sandy Carter Copy Share Image
Security is a big concern on the social web. People are going to try to destroy social media just like they are trying to… — Sandy Carter Copy Share Image
We have our own internal version of Klout. We do rate people in this way - their effectiveness on social media. Tying social into… — Sandy Carter Copy Share Image
Some CEO's feel like if the 'opt out of social' they are somehow protected. That is just crazy. — Sandy Carter Copy Share Image
The number one use case for social media among our customers is around innovation - innovating with employees and with customers. For most businesses… — Sandy Carter Copy Share Image
