As Starbucks' CEO Howard Shultz explains, the high-quality customer service that makes it possible for his company to charge a premium for its coffee results from the investments it makes in employee welfare and training. — James O'Toole Copy Share Image
By all indications, American business leaders are more adept at creating business strategies than they are skilled at human capital management. American entrepreneurs are… — James O'Toole Copy Share Image
In a nutshell, the ability of American companies to compete in world markets depends on creating conditions in which workers can add sufficient value… — James O'Toole Copy Share Image
Sadly, at Ford, General Motors, and Chrysler sales continually trend downward, manufacturing costs rise, and employment declines. As the result of the decrease in… — James O'Toole Copy Share Image
The current CEO of Wal-Mart says he has "no choice" but to sacrifice the welfare of his employees in order to serve his customers'… — James O'Toole Copy Share Image
The status of women in the workplace has improved dramatically since 1972. More women today have good jobs, the gap between the incomes of… — James O'Toole Copy Share Image
Sadly, too many corporate leaders still believe that the way to boost productivity and profits is to continually reduce salaries, benefits, and training expenditures,… — James O'Toole Copy Share Image
In the 80s, Ford's successful introduction of the Taurus was, in large part, due to productivity gains resulting from the setting aside of outmoded… — James O'Toole Copy Share Image
American managers often say they would like to pay their employees more, they argue that they can't afford to do so and, at the… — James O'Toole Copy Share Image
When we spoke about workplaces in 1972 we mainly were referring to old-line manufacturing firms, on the one hand, and Main St. shops and… — James O'Toole Copy Share Image
The failure of unions to support efforts to increase employee involvement and ownership coincided with their unwillingness to speak out on the broader issues… — James O'Toole Copy Share Image
Value-based leaders believe in democratic workplaces in which employees participate in decisions. — James O'Toole Copy Share Image
If America is to compete effectively in world markets, its corporate leaders must strategically position their companies in the right businesses, and then manage… — James O'Toole Copy Share Image
