The current CEO of Wal-Mart says he has "no choice" but to sacrifice the welfare of his employees in order to serve his customers' need for low prices. So, why are they paying the guy millions a year if there… — James O'Toole Copy Share Image
As Starbucks' CEO Howard Shultz explains, the high-quality customer service that makes it possible for his company to charge a premium for its coffee results from the investments it makes in employee welfare and training. — James O'Toole Copy Share Image
By all indications, American business leaders are more adept at creating business strategies than they are skilled at human capital management. American entrepreneurs are… — James O'Toole Copy Share Image
In a nutshell, the ability of American companies to compete in world markets depends on creating conditions in which workers can add sufficient value… — James O'Toole Copy Share Image
Sadly, at Ford, General Motors, and Chrysler sales continually trend downward, manufacturing costs rise, and employment declines. As the result of the decrease in… — James O'Toole Copy Share Image
The current CEO of Wal-Mart says he has "no choice" but to sacrifice the welfare of his employees in order to serve his customers'… — James O'Toole Copy Share Image
The status of women in the workplace has improved dramatically since 1972. More women today have good jobs, the gap between the incomes of… — James O'Toole Copy Share Image
Sadly, too many corporate leaders still believe that the way to boost productivity and profits is to continually reduce salaries, benefits, and training expenditures,… — James O'Toole Copy Share Image
In the 80s, Ford's successful introduction of the Taurus was, in large part, due to productivity gains resulting from the setting aside of outmoded… — James O'Toole Copy Share Image
American managers often say they would like to pay their employees more, they argue that they can't afford to do so and, at the… — James O'Toole Copy Share Image
When we spoke about workplaces in 1972 we mainly were referring to old-line manufacturing firms, on the one hand, and Main St. shops and… — James O'Toole Copy Share Image
The failure of unions to support efforts to increase employee involvement and ownership coincided with their unwillingness to speak out on the broader issues… — James O'Toole Copy Share Image
Value-based leaders believe in democratic workplaces in which employees participate in decisions. — James O'Toole Copy Share Image
If America is to compete effectively in world markets, its corporate leaders must strategically position their companies in the right businesses, and then manage… — James O'Toole Copy Share Image
