The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. — Leonard L. Berry Copy Share Image
Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like… — Leonard L. Berry Copy Share Image
The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons. — Leonard L. Berry Copy Share Image
