“In short, a customer feedback program should be viewed not as “market research” but as an operating management tool.” — Harvard Business School Press Copy Share Image
“as well as for the team making restaurant reservations, experimenting along the way paid off. The iterative process, where small changes are… — Tina Seelig Copy Share Image
“Each design is a proposed business solution — a hypothesis. Your goal is to validate the proposed solution as efficiently as possible… — Gothelf, Jeff Copy Share Image
“Start with a “discussion map” of where to prioritize different concerns, such as customer feedback.” — Anonymous Copy Share Image
