If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the… — Jeff Bezos Copy Share Image
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make… — Jeff Bezos Copy Share Image
... if it's not your style to stretch and go the extra mile to make sure our customer experience is great, you're… — Jeff Bezos Copy Share Image
But there's still so much you can do with technology to improve the customer experience. And that's the sense in which I… — Jeff Bezos Copy Share Image
If there’s one reason we have done better than of our peers in the Internet space over the last six years, it… — Jeff Bezos Copy Share Image
I think technology advanced faster than anticipated. In that whirlwind, a lot of companies didn't survive. The reason we have done well is because,… — Jeff Bezos Copy Share Image
The death knell for any enterprise is to glorify the past -- no matter how good it was. — Jeff Bezos Copy Share Image
People who are right most of the time are people who change their minds often — Jeff Bezos Copy Share Image
We also have no incentive compensation of any kind. And the reason we don’t is because it is detrimental to teamwork. — Jeff Bezos Copy Share Image
If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about. — Jeff Bezos Copy Share Image
We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards. — Jeff Bezos Copy Share Image
