“you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don’t dare do this, you have to ask yourself why they were hired in the first place if… — Lars Kolind Copy Share Image
“It’s a mathematical fact that if the average number of relationships between people in an organisation increases by 20%, then value generation in the… — Lars Kolind Copy Share Image
“The most important thing that a company can do for society is to produce and sell products and services that create real value for… — Lars Kolind Copy Share Image
“What rules could we get rid of today that would enhance our ability to create value?” — Lars Kolind Copy Share Image
“career is an opportunity to develop in a way that constantly makes it possible to add greater value to the organisation.” — Lars Kolind Copy Share Image
“you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don’t dare… — Lars Kolind Copy Share Image
