Ask yourself Quote by Lars Kolind
““you have to be willing to give your customer-service staff the freedom to work without a script or specific instructions. If you don’t dare do this, you have to ask yourself why they were hired in the first place if you don’t trust their judgement. And if you don’t show them that level of confidence, you shouldn’t expect much commitment from them in return.””
![“When you hire somebody, you shouldn't have to tell them [a lot of what] to do; you hire them because you like their work and all you've got to do is tweak them a little bit.” quote by Scoot McNairy](https://sms4smile.com/quotes/img-quotes/1a4/scoot-mcnairy-25678_bits_when-you-hire-somebody-you-shouldn-t-hav_2675289.jpg)
![“Nobody ever takes note of [my advice], because it’s not the answer they wanted to hear,” Martin said. “What they want to hear is ‘Here’s how you get an agent, here’s how you write a script,’… but I always say, ‘Be so good they can’t ignore you.” quote by Cal Newport](https://sms4smile.com/quotes/img-quotes/dce/cal-newport-1302_quote_nobody-ever-takes-note-of-my-advice-beca_271642.jpg)
